How IT-partner LINKIT created a candidate and customer 360° with Byner
"We can now offer customers and candidates a coherent experience in the complete journey"
Never stop improving
For this interview, we spoke to Cornelis Lemstra, COO of LINKIT.
“Being a knowledge-driven company, we constantly ask ourselves how we can advance. How will we best serve our customers and improve our value as an employer? We aim to work smarter, be more efficient and more productive every day.
A full cloud platform
Therefore, as we started our digital transformation, a robust, flexible, full cloud platform was a no-brainer. We wanted to create an end-to-end environment in which we had full control of future developments. No mishmash in applications, but an environment with modern high-end technology and smooth integrations. Salesforce brings all that.
Expand the Salesforce environment
We started with a major implementation of Bullhorn Connexys, a recruitment system that is developed on the Salesforce platform. Subsequently, we integrated the ATS with Salesforce’s Sales Cloud CRM and Pardot Marketing Automation. At the same time, we launched a new website. Now, marketing, sales and recruitment are perfectly aligned, so we can create powerful and congruent customer and candidate journeys.
Byner: the missing link on Salesforce
The thing was, after a contract was signed, in our workflows, things still were a bit ambiguous. So we started to look for a tooling that could manage the process from contract to invoice. And that’s when we bumped into Byner and became a launching customer. As such, we co-created the app and helped make it as valuable and relevant as possible.
It all comes together in Byner
Byner takes over from marketing, sales, & recruitment. The app automates workflows from contract to invoice and provides a smooth handover to finance and back office. With Byner, colleagues of all departments can now smoothly collaborate.Earlier, oftentimes we had to search in email, documents, Excel sheets or paper files to collect necessary information. Now, a 360° view of all relevant data, is just one click away. Everyone has instant access to every piece of information they need. This makes collaboration between colleagues and different departments very efficient.
Productive and efficient
Marketing initiates activities like campaigns, events and generates leads of customers and candidates, and sales and recruitment can seamlessly take over in the same environment. Once contracts are signed, Byner takes over with powerful automated processes. Just click on the customer file and you’ll see all opportunities, assignments, and invoices at a glance.
To make work even easier, the app has smart features. like document generation, e-signing and billing preparation, so we work compliant and first time right. For LINKIT this means a huge gain in terms of productivity and efficiency. The customer is now central in all our processes.”
Discover the possibilities
Curious how Byner can boost your business? Contact us for a personal demo.
LINKIT is a full service partner with three pillars: solutions, sourcing and education of high level (flex and permanent) IT-professionals for example in data engineering, software development, and cloud migration.