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Rohan Sajet Byner

Meet Customer Success Consultant Rohan Sajet

"I love helping people make a difference in their jobs."

Byner is growing fast. Since the launch of the new app early 2020, an increasing number of customers have embraced our brand new – award winning app on the Salesforce platform to streamline their core processes from lead to invoice. Also, the development of the app has advanced at full speed. New features have been added and existing functionalities have been fine tuned in co-creation with our customers.

The increasing customer base calls for reinforcement of our customer success team. That’s why we are very happy to welcome Rohan Sajet to our team. Let’s ask him some questions.

That was quite a start you had

You can say that again. Last week I already joined for online drinks and we had a nice company outing in which we did a golf clinic with a few people. Fully corona proof and a lot of fun. It seems like we have a healthy competitive spirit in our team. Although I will be working remote most of the time, luckily for my onboarding I could meet with Frank Gielen in our office in Utrecht. He welcomed me with flowers and a well-conceived onboarding plan. I feel very welcome.

Customer success, what does that mean?

Together with Matthijs, I will be dedicated to helping customers with a smooth implementation. Seeing to it that users know how to make optimum use of the application and helping them solve issues and preventing them from reoccurring in the future. And of course, I will assist in testing, problem solving and bug fixing as well. This will be fun, because from what I’ve seen so far Byner is extremely user friendly and perfectly matching to the needs of the market.

"Once an app becomes increasingly successful it takes extra commitment to ensure customers to stay happy. And that’s what I’m going to focus on."

You’re seasoned in customer support, so I’ve heard

I have broad experience in Staffing & Recruitment technology. In the past, I’ve managed various Salesforce implementation projects and I introduced a customer support service complete with a ticketing system and a knowledge base. Once an app becomes increasingly successful it takes extra commitment to ensure customers to stay happy. And that’s what I’m going to focus on.

Contributing to the success of our customers

I love making customers happy. Helping people to work more efficiently and really make a difference in their work. Technology surely can help you with that, but only if people know what it can do and how to use it. Making sure new releases unroll smoothly, supporting and training people, asking a lot of questions and working together to make maximum use of technology, that’s what makes me tick.

" I’m looking forward to being part of Byner’s growth and helping enhance its success for companies in Staffing and Consultancy."

What will your first weeks look like?

First, I’m going to immerse myself in the world of Byner. Getting to know the application, the various features and our customers. At the same time, I’m looking forward to pushing my level of Salesforce certifications. Then, I will be working with Matthijs to practically support our customers with their new Byner environment. I’m looking forward to being part of Byner’s growth and helping enhance its success.

Tell us about the man behind the professional?

Last year, my wife and I got a wonderful little girl called Rosa. Truly is a game changer. She is a happy and lovely baby and it is wonderful to see her grow up. One day a week, it’s my daddy’s day and then I have all the time in the world to cuddle and play with her. Fortunately for my wife and me, she’s a good sleeper, so in the evenings we can still be the fanatic gamers we used to be before she was born. Minecraft, Call of Duty, Assassin’s Creed, Pokémon, we love them all.

Rohan, enjoy your new challenge. We’ll surely be hearing from you in the coming future.

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Author

Manola van Diest
Manola van Diest

Digital Marketeer at Byner

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